Due to the current situation, DHL & USPS carriers are experiencing longer delays in international shipping. Please check
USPS,
DHL
, FedEx
websites for latest updates.
Terms & Conditions
PLEASE READ THIS “TERMS OF USE” AGREEMENT CAREFULLY BEFORE PLACING AND ORDER. ORDERING ON THIS WEBSITE INDICATES THAT YOU ACCEPT THESE TERMS AND CONDITIONS OF USE.
This Terms of Use Agreement is made between the Merchant and you. The merchant will herein be collectively referred to as "Website", "Merchant", "Company", "we", and/or "us.
By shopping on this Website, you accept, without limitation or qualification, these Terms of Use. If you do not agree to these Terms of Use, please do not purchase our products. These Terms of Use constitute the entire agreement between the Company and you, and supersedes all prior or contemporaneous agreements.
General
These Terms shall govern the purchase of any products from this website. These Terms supersede all terms and conditions that may have been published previously on this website.
These Terms are subject to change at any time without notice by Company by updating this posting. The new Terms will be binding upon you. You should visit this page to review the current Terms.
You acknowledge that you do not rely on any representation and/or warranty that has not been made in accordance with this agreement.
Orders and Shipping
We have the right to refuse to accept any orders placed for products.
You are responsible for the accuracy of all information you provide that is necessary for us to process your order. If an order has not been shipped, shipped to an incorrect or invalid address due to such inaccuracy, you alone are responsible.
Dates for delivery are estimates only and are not guaranteed. Estimates are provided by the carrier, and are subject to matter beyond our control.
If a delivery requires a signature to confirm receipt, it is your responsibility to ensure that there is someone at the delivery address to sign for the products when delivered. It is also your responsibility to collect the products from any postal collection depot and/or arrange an alternative delivery date if you are not available to sign for the products. We will not refund orders that are refused, or that are returned because they cannot be delivered.
At our discretion, we may substitute the chosen carrier company or carrier class if we feel it is necessary or recommended.
All items purchased are made in accordance with a shipment contract. This means that the risk of loss and title for such orders pass to you upon our delivery to the carrier. We are not responsible for safe delivery of goods once we pass the shipments to the carrier because we do not ship the products directly. If there is a problem with your shipment after we have passed your order to the carrier (including, but not limited to: products are not delivered, lost, stolen, arrive late, or are damaged in transit), you must contact the carrier.
Tracking Numbers are provided for all shipments. Generally international shipments take 7-10 business days from day of shipment unless customs causes a delay. Depending on the product ordered, and your local customs policy, it can take up to 6 weeks to clear customs. Please note that customs officials of any country are authorized to, and sometimes do open packages for inspection. We cannot accept responsibility for any orders delayed, confiscated or seized by foreign customs or governments. You country may also assign duties or taxes to your order. Per your local law, it is your responsibility to pay any taxes or duties assigned on an import. It is your responsibility to contact customs officials in your country for the best information on how your order will be handled by local customs PRIOR to ordering. We will not refund or accept any liability for international shipments not delivered, lost, refused, delayed, seized, or confiscated.
We do not accept your order until we receive notice from our credit card merchant that your payment has been authorized and/or we have received payment in full in cleared funds. Orders can not be canceled once submitted.
If for any reason payment in full is not made, we may withhold or suspend delivery of the products.
If you purchase a product that is offered by a third party merchant outside of Company, you agree to further accept the terms and conditions of the third party company.
Billing and Shipping addresses
Upon completion of purchase, you will receive a separate receipt from FT Green LLC.
If you require specific integrations for the invoice regarding customer billing address, company
or organization name please provide them by checking the Check if billing address is different from shipping address checkbox, then:
fill the required data,
press Proceed,
if data are correct press Submit, otherwise Edit.
Any additional information provided must not differ from the data already provided to Paypal for payment. Only supporting information can be added.
Paypal provides us with:
Buyer name and Name and address for shipping.
The receipt will be prepared using Buyer name as Billing address and Paypal shipping address.
You can provide additional information regarding Buyer, like company/ organization name and/or buyer's address, that will be used for Receipt billing address.
Privacy Policy
Your privacy is important to us. We understand the sensitivity of the personal information we collect from our customers, and we believe it is our responsibility to enforce strict privacy requirements in order to protect you.
We will not disclose, give, lend, sell, rent, or in any way distribute any of your personal information to any outside sources, except to the extent necessary to complete your order.
US Shipping Rates
| atLEAFSoft PRO |
Number of items |
Shipping rates |
| 1 to 10 |
$8 (*) |
| (*) 1 to 10 items shipped for free when ordered with an atLEAF device |
atLEAF CHL STD
atLEAF CHL PLUS
atLEAF CHL BLUE |
Number of items |
Shipping rates |
| 1 |
$14 |
| 2 to 4 |
$18 |
| 5 to 10 |
$25 |
Items are shipped via Priority Mail.
Average delivery time is 3-7 days.
International Shipping Rates
Standard International (Canada only)
| atLEAFSoft PRO |
Number of items |
Shipping rates |
| 1 to 10 |
$15 (*) |
| (*) 1 to 10 items shipped for free when ordered with an atLEAF device |
atLEAF CHL STD
atLEAF CHL PLUS
atLEAF CHL BLUE |
Number of items |
Shipping rates |
| 1 |
$36 |
| 2 to 4 |
$49 |
| 5 to 10 |
$69 |
Items are shipped via USPS International Priority Mail or DHL.
Average delivery time is 6-14 business days.
International Expedited
| atLEAFSoft PRO |
Number of items |
Shipping rates |
| 1 to 10 |
$39 (*) |
| (*) 1 to 10 items shipped for free when ordered with an atLEAF device |
atLEAF CHL STD
atLEAF CHL PLUS
atLEAF CHL BLUE |
Number of items |
Shipping rates |
| 1 |
$69 |
| 2 to 3 |
$99 |
| 4 to 10 |
$159 |
Items are shipped via Fedex International Economy.
Average delivery time is 4-6 business days.
Delivery are estimates provided by the carrier only and are not guaranteed. Estimated delivery time does not include order processing
and customs clearance time.
International orders may be subjext to import taxes, customs duties and fees
imposed by the destination country. Customer is responsible for customs or other fees.
Customs policies vary from country to country. You should contact your local customs office for further information before ordering.
If the customer refuses the shipment or to pay for the shipment fees and taxes, the package will be returned to the USA.
Note that in some countries, couriers charge for import duties and taxes, even if the package is sent back, and for return fees.
Consequently, the amounts of these charges together with the shipping costs will be shouldered by the customer and will be deducted
from the total amount of the merchandise refund.
We are currently set up to ship to following countries:
United States, Australia, Austria, Belgium, Canada, Costa Rica, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Japan, Luxembourg, Netherlands, New Zealand, Norway, Portugal, Slovenia, Spain, Sweden, Switzerland, United Kingdom.
Other countries
We can also ship to some other countries. To check shipping cost and if your country is served, perform the steps up to the Paypal checkout on the
shopping page. Otherwise, check the checkbox below, fill out the required fields and submit to request information on shipping to your country.
Return & Shipping Policy
Every device is warranted to be free of defect in materials and workmanship for a
period of six months from the date of purchase. This warranty is not valid in cases
where the product has been abused or mishandled, or where unauthorized repairs have
been attempted or performed.
Prior to the return of any product, a
Return Goods Authorization (RGA) number with the return address
must be obtained via email.
Each returned unit must include the serial number and a written statement detailing the nature of the claimed defect, as well as the
owner’s name, address and phone number. We will not be responsible for return shipping costs.
Please note that the units must be in the original boxes with the manuals, and accessories in
order to accept any returns. Any equipment not returned in the original unaltered boxes will
not be considered for return.
We are not responsible for items that may be damaged, or lost by the shipping company, or
carrier. Packaging should be carefully inspected upon receipt and any damage should be brought
to the carrier's attention. We have no control over the delivery time of the shipments and cannot
be held responsible for any delays caused by the carrier.
atLEAFSoft PRO USB dongle
We will replace a dongle that stops working and has not been physically damaged.
The faulty dongle must be returned to us before we can ship a replacement. See Return & Shipping Policy above.
USB dongles that are broken, lost or stolen will not be replaced, you will have to purchase a new PRO license.